NAATI CCL नेपाली

I can see your booking. The flight was cancelled by the airline?

If the airline cancelled the flight, you're entitled to a full refund in the original form of payment. A credit-only offer doesn't override this right.

They cite operational reasons. Regardless of the reason, when the airline cancels, consumer guarantees apply. Request a refund in writing.

If the airline doesn't respond within twenty-one days, you can lodge a complaint with the Airline Customer Advocate, which is a free dispute resolution scheme.

Yes, contact your bank for a chargeback as a last resort. They can reverse the charge if the service wasn't provided as agreed.