Disputing a Phone Bill
फोन बिल विवाद
Context: A person disputes unexpected charges on their mobile phone bill.
Agent
I can see your account. What charges are you disputing?
ग्राहक
मेरो बिलमा दुई सय डलरको अतिरिक्त चार्ज छ — अन्तर्राष्ट्रिय रोमिंग भन्छ तर मैले रोमिंग प्रयोग गरेको छैन।
Agent
Let me investigate. Were you overseas during this billing period?
ग्राहक
छैन, म अस्ट्रेलियामै थिएँ। यो गलत चार्ज हो।
Agent
I can see the charges were triggered by data usage. It's possible your phone connected to an overseas server. I'll reverse these charges.
ग्राहक
धन्यवाद। भविष्यमा कसरी रोक्ने?
Agent
I'll disable international roaming on your account. If any issues arise in future, you can also lodge a complaint with the Telecommunications Industry Ombudsman.
ग्राहक
ओम्बड्समन भनेको के हो?
Agent
The TIO is a free, independent dispute resolution service. If we can't resolve your complaint, they can step in and make a binding decision.
Segment count: 9 — Practice interpreting each segment before reading the next