Returning a Faulty Product
खराब सामान फिर्ता गर्ने
Context: A customer tries to return a faulty phone to a retailer.
Staff
How can I help you today?
ग्राहक
मैले दुई हप्ता अघि यो फोन किनेको थिएँ तर स्क्रीनमा समस्या छ — कहिलेकाहीं छुँदा रेस्पोन्स गर्दैन।
Staff
Let me have a look. Unfortunately, the thirty-day change of mind policy has passed. Do you have your receipt?
ग्राहक
रसिद छ। तर यो मन नपरेर होइन, खराब भएर फिर्ता गर्न आएको हो।
Staff
Under Australian Consumer Law, if a product has a major failure, you're entitled to a refund, replacement, or repair regardless of the return policy.
ग्राहक
त्यसो भए मलाई नयाँ फोन दिनुहोस् या पैसा फिर्ता।
Staff
I'll test the phone and if we confirm the fault, we'll process a replacement for you today.
ग्राहक
ठीक छ, धन्यवाद।
Segment count: 8 — Practice interpreting each segment before reading the next